Privacy Policy

1. Information We Collect

When you use StayPattern, we collect:

• Account Information: Name, email address, phone number, and password when you register.
• Booking Information: Check-in/check-out dates, guest details, payment information, and travel preferences.
• Identity Documents: Government-issued ID (Aadhaar, Passport) when required by hotels or for verification.
• Device & Usage Data: IP address, browser type, pages visited, and interactions with our platform.
• Location Data: With your consent, to provide relevant hotel and cab recommendations.

2. How We Use Your Information

• Process hotel, cab, and tour package bookings
• Send booking confirmations, vouchers, and invoices
• Customer support and dispute resolution
• Personalise your experience and show relevant recommendations
• Fraud prevention and security
• Legal compliance and regulatory requirements
• Marketing communications (only with your consent)

3. Information Sharing

We share your information only with:

• Hotels & Property Owners: Name, contact, and booking details necessary to fulfil your reservation.
• Cab Drivers & Vendors: Pickup details and contact information for your cab bookings.
• Payment Processors: Razorpay/Cashfree for secure payment processing.
• Service Providers: Email (Resend), cloud storage (Supabase), and analytics tools that help us operate the platform.
• Legal Requirements: When required by law, court order, or government authority.

We never sell your personal data to advertisers or third parties.

4. Data Security

We implement enterprise-grade security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 for all data in transit
• Multi-factor authentication support
• Regular security audits and penetration testing
• PCI DSS compliant payment processing

5. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and data
• Opt out of marketing communications at any time
• Data portability — export your data in a machine-readable format

6. Cookies

We use essential cookies for authentication and session management, and optional cookies for analytics and performance monitoring. You can manage cookie preferences in your browser settings.

7. Contact Us

For privacy-related queries, please contact our Data Protection Officer: