Refund Policy

Refund Eligibility

Hotel Refund Policy

• Refund eligibility depends on the specific hotel's cancellation policy selected at booking
• Free cancellation rooms are fully refunded if cancelled before the deadline
• Non-refundable rooms are not eligible for refunds under any circumstances
• Early check-out refunds are subject to hotel discretion

Cab Refund Policy

• Full refund for cancellations made 6+ hours before pickup time
• 50% refund for cancellations made 2-6 hours before pickup
• No refund for cancellations less than 2 hours before pickup
• Full refund if cab is cancelled by the operator due to unavailability

Tour Package Refund Policy

• Full refund for cancellations 15+ days before departure
• 75% refund for cancellations 8-14 days before departure
• 50% refund for cancellations 4-7 days before departure
• 25% refund for cancellations 1-3 days before departure
• No refund for cancellations on the day of departure

Refund Process & Timeline

• Refund requests must be submitted through our app/website or via email to refunds@staypattern.com
• Refunds are processed within 5-7 business days of approval
• Amount will be credited to the original payment method
• UPI and Net Banking refunds: 2-3 business days
• Credit/Debit card refunds: 5-7 business days
• Wallet refunds: Instant

Non-Refundable Items

• Convenience fees and platform charges
• GST and other taxes collected on non-refundable bookings
• Insurance premiums
• Additional services not included in the main booking

Contact for Refunds